Shipping policy

PROCESSING
Orders are processed within 1–3 business days. For clearly announced pre-order products, the estimated shipping window is displayed on the product page and at checkout.

DELIVERY TIMES
United States: typically 5–12 business days after dispatch. Europe: typically 7–15 business days after dispatch. Gulf countries (UAE, Saudi Arabia, Qatar, Kuwait): typically 5–10 business days after dispatch. Delivery times are estimates and may vary during peak periods.

TRACKING
You will receive a tracking number by email as soon as your order ships.

CASH ON DELIVERY (GULF MARKETS)
COD is available in selected Gulf countries. Our team may call you to confirm your order and delivery details before dispatch. Payment is made in cash or card to the courier upon delivery.

CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. We have no control over these charges.

WRONG ADDRESS / FAILED DELIVERY
Please ensure your shipping details are correct. Orders returned to us due to an incorrect address or repeated failed delivery attempts can be reshipped at the customer's expense or refunded minus the original shipping cost.

LOST PACKAGES
If your tracking shows no movement for 15 business days, contact us via our contact page and we will investigate with the carrier and reship or refund as appropriate.

Contact: via our store's contact page.